General Info
Chat start time Aug 15, 2012 10:56:46 AM EST
Chat end time Aug 15, 2012 11:29:38 AM EST
Duration (actual chatting time) 00:32:52
Operator Ryan [Chinavasion]
Chat Transcript
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Ryan [Chinavasion]: Hi, how can I help you?
CHINAVASION BUYER: Order #1690295 I NEED TO GET AN UPDATE
Ryan [Chinavasion]: Please hold for a short, I'll be back in few minutes.
CHINAVASION BUYER: TOO BUSY FOR VIP CUSTOMERS?
CHINAVASION BUYER: ?????????
CHINAVASION BUYER: WHY DO I NEED TO WAIT!!!
Ryan [Chinavasion]: Sir, I am checking it for you. please hold for a short, while I get the information for you please.
CHINAVASION BUYER: HELLO
Ryan [Chinavasion]: We have received the information that you have opened up the dispute with paypal. And we also received the pictures sent by you. Respected Mahari, today the office timings are closed and nobody from technical team is available at the moment. Please wait for one day our VIP support team is working on this issue, you will be certainly updated tomorrow.
CHINAVASION BUYER: YES
CHINAVASION BUYER: I HAVE BEEN WAITING FOR DAYS
Ryan [Chinavasion]: Thanks you very much for your kind understanding.
CHINAVASION BUYER: ALL YOUT COMPANY DOES IS DISAPPOINT ME FOR SPENDING MY MONEY
Ryan [Chinavasion]: We really sorry for the inconvenience you are facing.
CHINAVASION BUYER: I REFUSE TO LOOSE ANYMORE MONEY AND PAYPAL WILL ENSURE THIS
CHINAVASION BUYER: SINCE YOUR COMPANY DON'T GIVE A FUCK ABOUT VIP CUSTOMERS I WILL LET PAYPAL DEAL WITH IT
Ryan [Chinavasion]: You will certainly not loose even a single penny, but please wait for one another day to be updated all the issue.
CHINAVASION BUYER: YOUR COMPNAY IS REALLY NOT PROFFESSIONAL
CHINAVASION BUYER: I HAVE LOST LOTS OF MONEY ALREADY
CHINAVASION BUYER: HAVEN'T YOU SEEN ALL THE ITEMS I EMAILED THAT I DIDNT GET SORTED OUT ALSO???
CHINAVASION BUYER: I HAVE HAD AN HISTORY OF LOOSING LOTS OF MONEY WITH YOUR COMPANY THIS IS WHY I NOW BUY THRU PAYPAL AS THE PROTECT BUYERS UNLIKE CHINAVASION
CHINAVASION BUYER: I WILL WAIT ANOTHER DAY BUT IF I DONT GET THRU THIS TIME I WILL RETURN ALL THREE TABLETS FOR A FULL REFUND INCLUDING FEDEX SHIPPING SO EXPECT TO SEE THIS HAPPEN
Ryan [Chinavasion]: We really feel very sorry for the inconvenience you are facing right now, please be hold for short time this issue will be resolved on priority basis.
CHINAVASION BUYER: AND I WILL ESCALATE MY DISPUTE TO A CLAIM OR FILE A VISE CHARGEBACK
CHINAVASION BUYER: I WILL NOT LOOSE ANOTHER DOLLAR FROM BUYING FROM YOUR COMPANY
Ryan [Chinavasion]: Thanks for your kind understanding, please wait for one day this issue will be resolved.
Ryan [Chinavasion]: Is there anything else I can assist you with today?
CHINAVASION BUYER: I WILL WAIT AND SEE OR FILE A CLAIM FOR A FULL REFUND WITHIN 24 HOURS BYE
Ryan [Chinavasion]: Thank you so much for you kind understanding.
CHINAVASION BUYER: I WILL NOT BE KIND IF ISSUES NOT RESOLVED TODAY
Ryan [Chinavasion]: It will be resolved Mahari, there is no way for not resolving.
Ryan [Chinavasion]: You are our very respectable VIP Customer.
CHINAVASION BUYER: I AM ON THE OTHER SIDE OF THE WORLD AND I PAY FOR GOOD PRODUCTS AND GET GARBAGE I CAN'T SELL AS MY CUSTOMERS DONT BUY USED DAMAGED STUFF. I PAID EXPENSIVE FEDEX SHIPPING NOT TO WAIT. I PAID EXPENSIVE CUSTOM DUTIES AND TAXES NOT TO WAIT. I BOUGHT THIS TO SELL AND TRY MAKE A PROFIT NOT TO WAIT.
CHINAVASION BUYER: WHY AM I OUT OF MY MONEY AND WAITING!!!
CHINAVASION BUYER: DON'T YOU SEE THIS HAS REALLY NEGATIVE EFFECTS ON MY BUSINESS. NOW I CAN'T MAKE A PROFIT UNTIL THIS IS RESOLVED. I SPENT MY MONEY NOT TO WAIT!
Ryan [Chinavasion]: We do apology for the inconvenience, our Quality Control team check the orders before dispatching, but there are the rare chances that something gone mis-handled, but we recover these rare cases with fully attention and without wasting time.
CHINAVASION BUYER: CAN I HAVE AN UPDATE ALSO ON WHY IS IT THAT Order #1690295 IS STILL PROCESSING SO MY ACCOUNT LEVEL BALANCE IS HIGHER THAN SUPPOSED TO BE?
Ryan [Chinavasion]: I am checking that for you now.
CHINAVASION BUYER: NO. I'M AN ELECTRONICS EXPERT. AND IT'S OB VIOUS YOUR COMPANY TRIED TO SELL ME A REFURBISHED OR USED PRODUCT AS NEW
Ryan [Chinavasion]: We will certainly be update you about this order very soon.
CHINAVASION BUYER: I THINK YOU'RE JUST TRYING TO GET RID OF USED RETURNED ITEM CVAK-PC11 AS This product is due to be closed after stock runs out!
CHINAVASION BUYER: TRY TO GET AS MUCH MONEY OUT OF IT BY GETTING RID OF ALL
CHINAVASION BUYER: AND GIVING VIP CUSTOMERS WHAT THEY DONT WANT. IT'S REALLY DISRESPECT AND AND OFFENCE TO SEE THIS TREATMENT WHEN I CAN'T EVEN OWE YOU GUYS MONEY
CHINAVASION BUYER: IF IT WAS DAMAGED OR SCRATCHED UP DURING SHIPPING TI WOULD BE OK
Ryan [Chinavasion]: No sir, we do not use such ways for business, cause if something is not sold out it will return to the manufacturer not passing to our valuable customer to de-fame our company name.
CHINAVASION BUYER: BUT IT OBVIOUSLY HAS SIGNS OF USAGE AND WEAR AND TEAR AND SCRATCHES AND FILES ON IT THAT'S BEEN PUT ON BY THE PREVIOUS OWNER. DON'T FUCK WITH ME OK
Ryan [Chinavasion]: As I mentioned above these are very rare cases due to some mis-handling.
CHINAVASION BUYER: SO WHY THE FUCK DO I HAVE IT IN THE STACK I BOUGHT!!!!!!!!11111
CHINAVASION BUYER: I DONT WANT YOUR JUNK!!!
CHINAVASION BUYER: GO RECYCLE IT. I PAID FOR NEW EXIMUS TABLET PC
Ryan [Chinavasion]: If you please be kind to wait for one additional day, this matter will be resolved.
CHINAVASION BUYER: IF THERE WAS NONE SHOULD HAVE BEEN TOLD JUST LIKE HOW I SEND USD 500 AND YOU GUYS CANCELLED MY ORDER DUE TO MY ACCOUNT OWING 90USD FOR A BROKEN MP6 PLAYER I DIDNT PAID FOR BECAUSE I BOUGHT ONE IT WAS NO GOOD THEN YOUR COMPANY SENT ME ANOTHER ON CREDIT WHICH WAS NO GOOD ALSO. SO I ENDED UP PAYING FOR TWO BROKEN MP6 PLAYERS IN AUGUST 2010. I STOPPED BUYING FROM CHINAVASION DUE TO THIS AND I HAVE JUST STARTED BUYING AGAIN TWO YEARS LATER.
CHINAVASION BUYER: SHOULD I STOP AGAIN FOR THIS SHIT!
CHINAVASION BUYER: YET I'VE BEEN A CUSTOMER SINCE 2005, OVER SEVEN YEARS NOW